Terms and Conditions

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following policies, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These policies apply to all users of the site, including without limitation users who are browsers, customers, wholesalers, brokers, and/or contributors of content.

Fifth Freedom Farm  strives to ensure accurate pricing and information but we cannot guarantee our catalog to be free of pricing or typographical errors. Prices are subject to change. Online prices supersede all prior pricing in any medium.

Orders can be made directly on the website or with our Customer Service Team via chat or phone call. The inventory displayed on the website is up-to-date in real-time. Inventory is immediately adjusted as orders are received. Your ship date is determined by seasonal minimums and a common hatch date of the breeds ordered.

Payment is due when your order is placed. Fifth Freedom Farms accepts Visa, MasterCard, Discover, and American Express over the phone and on the website. Additional website payment methods include PayPal, Google Pay, and Apple Pay. PayPal offers a few special payment options for those that qualify including PayPal Pay in 4 as well as PayPal Credit.

You can also mail in your order with payment made by check, money order, or credit card. Personal check orders will be booked after verification of sufficient funds. Please allow additional processing time. Checks returned to us by your bank will result in a $40.00 non-sufficient funds fee. If reconciliation is not made within 15 days, your account will be turned over to our collection agency and other penalties and fees will be added.

Fifth Freedom Farms ships live poultry on Mondays, Tuesdays, or Wednesdays depending on the poultry types ordered. All orders are shipped USPS Priority Mail or Priority Mail Express. Orders most commonly arrive in 2 days or less but can take up to 3. Your order should arrive no later than Saturday. Chicks are typically held at the post office and they will call you to pick them up. Please contact your local post office to determine how they handle packages of live animals or if alternative arrangements need to be made for delivery. Poultry must be picked up from the Post Office promptly. Orders that are not picked up within 8 hours of arrival at the Post Office, forfeit Meyer Hatchery’s 48-Hour Livability Policy. Additionally, due to their perishable nature, the Post Office reserves the right to rehome live poultry left at the Post Office overnight and no refund or reshipment will be available to you.

Hatching Egg orders are typically delivered with your regular mail to the address on the package. See more specific shipping details including rates.

Live poultry and hatching egg orders will be available for pick up at our retail store during the first 48 hours after hatch or being packed. NO EXCEPTIONS! If you do not pick up your order during the stated pick-up times, you forfeit the amount paid for the live poultry or hatching eggs due to their perishable nature. Pickup orders must be placed and paid for in advance. We are not able to accept payment at the time of pick up.

Started Pullets must be picked up on the date scheduled only. If you do not pick up your started pullets on your reserved day, your order will be canceled and a fee amount of $1.00 per bird or $20.00 minimum is kept. No exceptions.

As we are dealing with live animals, Fifth Freedom Farms is not able to cancel orders within 1 week of hatch. Should an emergency arise, please contact the Fifth Freedom Farms Customer Service Team. In the event of excessive cancellations, Fifth Freedom Farms reserves the right to request a $10.00 order cancellation fee.

Wholesale customers are not able to change or reduce their orders within 2 weeks of hatch.

Adjustments can be made to your order your by  contacting Fifth Freedom Farms Customer Service via call, chat or email prior to your order being shipped. In the event of excessive changes, Fifth Freedom Farms reserves the right to request a $10.00 order change fee.

No returns. As we are dealing with live animals that are perishable in nature, as well as for biosecurity reasons, there are no return options available for any reason. We do offer the following policies on your order.

Fifth Freedom Farms strives for 100% accuracy when sexing our chicks. However, we are dealing with live animals and an error may occur. To cover those instances, Fifth Freedom Farms offers a 100% Gender Accuracy Policy effective for birds hatched 11/2/2022 and beyond:

• Fifth Freedom Farms will refund or issue store credit for the price of the chick(s) sent of the wrong gender.
• Sexing errors must be reported between 14 and 22 weeks via call, chat, or email. A photograph may be requested.
• At no time will Fifth Freedom Farms credit an amount exceeding the original purchase price.

Fifth Freedom Farms strives for 100% healthy chicks upon receipt. If you experience a loss or injured chick, Fifth Freedom Farms will issue a refund, store credit, or offer a replacement for properly cared for losses within the first 48 hour period.

• Extra chicks may be included on orders of 25 or more and are intended to cover any losses should they occur.
• Replacement orders must meet the minimums established for safe shipping.
• Replacement orders must be placed within 30 days of the original hatch date and are subject to poultry availability. Replacement orders do not carry over from season to season. 
• Report your losses promptly at the end of the 48 hour period via chat, email or phone.
• At no time will our credit amount exceed the original purchase price.
• If a loss should occur on the replacement order, Fifth Freedom Farms will issue you a refund or store credit. This is in consideration of working with live animals and the occasional delivery route that may not be optimal for their well-being.
• Fifth Freedom Farms will not cover losses that occur outside of a controlled environment, such as a broody hen.
• Poultry must be picked up from the Post Office promptly. Orders that are not picked up within 8 hours of arrival at the Post Office, forfeit Fifth Freedom Farms’s 48-Hour Livability Policy. Additionally, due to their perishable nature, the Post Office reserves the right to rehome live poultry left at the Post Office overnight and no refund or reshipment will be available to you.

Fifth Freedom Farms strives for 100% accuracy on your order, as well as chicks free from physical defects.

• Missing chicks, wry neck, curled toes, and spraddle leg must be reported within 48 hours.
• Cross beak must be reported within 2 weeks for all breeds.
• Incorrect breeds must be reported no later than 22 weeks
• Fifth Freedom Farms will not guarantee any issues resulting from improper nutrition or care. 
• Fifth Freedom Farms offers hatchery-quality poultry and does not guarantee confirmation to APA standards, feather color, egg color, etc
  

Hatching eggs are collected on Mondays and shipped on Tuesdays via USPS Priority Mail. Hatching egg orders are typically delivered to your address. Eggs can be shipped year-round, but please use your own discretion when ordering during extreme weather events . Fifth freedom farms guarantees the eggs to be true to breed variety and to arrive in good condition; we do not guarantee hatchability due to conditions beyond our control during shipment, hatching equipment or methods used. Fifth Freedom Farms covers breakage only and will offer a one-time store credit, refund, or replacement. Breakage must be reported upon arrival.

Hatching eggs are viable for 2 weeks after being laid. Extended ship times are not expected but may occur on occasion. If you experience such delays, incubate as normal. Fifth Freedom Farms does not offer credit for eggs that experience a delay in shipping unless they arrive beyond 7 days of being shipped.

Juvenile Poultry, such as Started Pullets, juvenile Ayam Cemani and peafowl are guaranteed to be live on arrival or pickup only. We do not extend any further policies on quality or livability; only that they are the gender requested.

Merchandise ordered from Fifth f Farms will be shipped within 48 business hours and should arrive to you within 5-7 business days depending on the shipping method chosen at checkout. Should your merchandise be damaged or missing a part/piece, contact Customer Service immediately. Shipping rates are by weight and will be calculated by the cart.

Some of our merchandise is shipped directly from the manufacturer. These items are notated on the website and will ship in 2-3 weeks.

Merchandise items may be returned within 30 days of purchase. Items must be in original packaging and in unused condition. Returns must be authorized by Fifth Freedom Farms Customer Service. We can offer a refund, store credit, or exchange on returned merchandise. Fifth Freedom Farms is not able to accept returns on digital items such as gift cards or coop plans, feed, or vaccines.

Fifth Freedom Farms offers subscriptions on common items such as chicken treats, feed, and supplements. To subscribe, simply click on "Subscribe" and then "Add to Bag" on any eligible product and proceed through checkout. You will be charged for your initial order with the item shipping out shortly after. As a subscription, a new order is automatically billed and shipped monthly until canceled. Easily cancel your subscription from your account page at any time.

Fifth Freed Farms strives to ensure accurate pricing and information but we cannot guarantee our catalog to be free of pricing or typographical errors. Prices are subject to change. Online prices supersede all prior pricing in any medium.

Photographs, product descriptions, blogs, help desk articles, and all content found on the Fifth Freedom Farms website and social media accounts and any written media including our catalog are the sole property of Fifth FrRedon Farms and are protected by US and International copyright laws. No reproduction is permitted without the express written consent of Fifth Freedom Farms